Useful terms
Understanding these helps you prepare your claim:
- Out-of-network care
- Reimbursement
- Direct billing — only where confirmed by your insurer
- Deductible and co-payment
- Pre-authorisation
- Claim forms and medical invoices
- Supporting documentation
- Policy exclusions and outpatient specialist benefits
International insurers
Policies such as Bupa Global, Cigna Global, Aetna International, AXA Global Healthcare, Allianz Care, GeoBlue, APRIL International and UnitedHealthcare international products often include reimbursement options. They are mentioned for information only and do not imply a direct agreement with our service.
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A hot, very painful and swollen joint, especially with fever, requires urgent medical attention.